Tool Mentor:
Establishing a Change Request Process Using Rational ClearQuest
Purpose
This tool mentor describes how to use Rational ClearQuest® to establish a
change request process.
Related Rational Unified Process information: Activity:
Establish Project Change Control Process.
Overview
ClearQuest is a change-request management (CRM) system for the dynamic and
interactive nature of software development. With ClearQuest, you can manage
every type of change activity associated with software development, including
enhancement requests, defect reports, and documentation modifications.
ClearQuest is not limited to tracking defects. ClearQuest Designer is the
administrator's tool for customizing ClearQuest schemas to suit the specific
needs of your company. The administrator defines the type of information that
users submit, retrieve, and view in reports and charts. The administrator also
determines which users can perform which actions on records.
Everyone on your development team benefits from using ClearQuest:
- Development engineers spend more time coding and less time identifying
action items.
- Test engineers identify the origin, status, and resolution of every change
request.
- Project leaders and managers gain quick insight into the status of their
projects through detailed customizable reports.
- Remote team members are part of the team with ClearQuest Web.
Tool steps
There are four aspects to customizing ClearQuest to create a change request management process with ClearQuest
Designer.
- Create and modify schemas, including the forms for users
to submit and modify records
- Create and modify databases, including adding users and
user groups
- Set and modify permissions for users and
groups, so that
only certain users can take certain actions
- Create and modify hook code (add functionality to ClearQuest) and external applications (to trigger actions outside of
ClearQuest)
- Define record types. Select Help > Contents > Defining Record
Types.
- Define fields and behavior. Select Help > Contents > Working with
Fields.
- Define states. Select Help > Contents > Working with states.
- Define actions. Select Help > Contents > Working with actions.
- Define forms. Select Help > Contents > Working with record forms.
Select Help > Contents > Working with
databases.
Select Help > Contents > Controlling access to Rational
ClearQuest.
Select Help > Contents > Working with
hooks.
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© 1987 - 2001 Rational Software Corporation
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